Client Terms and Conditions

  1. About Us

Joyful Living is a limited company registered in England and Wales, with registration number 11058228. We own the website These terms and conditions apply to the purchase of services from Joyful Living and forms part of a contractual agreement with us. In addition to these terms and conditions, our Privacy Policy, Cookies Policy and Terms of Use are incorporated into the contractual relationship between you and us. Our full terms are available to to view on our website at

2. Definitions

In these terms and conditions, the following words will be given these meanings: ‘Company’ refers to Joyful Living Limited and also referred to as ‘Us’ or ‘We’ ‘Client’ refers to the organisation receiving the services from the Company, including the provision of services to their employees or workers ‘Services’ refers to the provision of a therapy to the Client by a therapist working for the Company ‘Therapist’ refers to a third party used to carry out services on behalf of the Company.

3. Interpretation

Unless the context otherwise requires, references to the singular include the plural and references to the masculine include the feminine, and vice versa. The headings contained in these terms and conditions are for convenience only and do not affect their interpretation. References to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.

4. Contract

When making a booking for services with us, we will confirm the details to you in writing and your acceptance to these terms forms a contractual agreement with us for the full services booked. Your acceptance shall be deemed to incorporate these terms and conditions. Any changes, cancellations and refunds are subject to these terms and conditions.

5. Therapy Services

Joyful Living will provide a qualified and insured therapist to carry out the booked services at the Client’s premises at the agreed time. The therapist will provide the therapy to those employees/workers as advised by the Client using their professional skills and judgement. The therapist will take into account any medical conditions as advised in advance by the employee/worker and reserves the right not to provide services to an individual if there is a determinable risk, whether significant or not. The decision to start a therapy or continue with therapy at any stage, may be made solely by the therapist. All therapists have a minimum of £1million professional indemnity insurance cover for the type of massage they perform. Joyful Living shall not be liable for any malpractice by a therapist as this is covered by the aforementioned insurance.

6. Obligations of the client

The Client is required to give access to the therapist to carry out their services, which may involve allocating a separate area within the client’s offices. The Client is responsible for ensuring that any designated area is suitable and does not pose any health and safety risks. All employees, workers or other individuals receiving the therapy should be given general details of the service being offered including the requirement to declare any medical conditions that could affect the delivery of the service.

7. Amendments to Terms

Joyful Living may revise these terms and conditions at any time and update this information. You should therefore ensure that you check the full terms and conditions available on the website, Your continued use of our website and our services constitutes your agreement to these terms and conditions as amended.

8. Payment

To accept and secure a booking you will be required to pay a deposit of 25%, unless agreed otherwise. We reserve the right to cancel any bookings if we do not receive any deposit requested within 14 calendar days of the date of invoice, or 7 days before the booked date for services, if earlier. Payment can be made by BACS transfer. Bookings for services we supply are always subject to availability. Any prices or quotes given in whatever form are subject to change at any time prior to our acceptance of a confirmed booking. Charges are subject to VAT to be paid at the prevailing rate. Joyful Living reserves the right to charge interest on all late payments at the rate of 3% above the base rate of Barclays Bank plc to be calculated on a daily basis until full payment is received, or there is full satisfaction of a debt as determined by a court of law. Any issues of non payment will be passed on to our legal representatives.

9. Cancellation

In the event that we find it necessary for us to cancel a booking, we will always endeavour to give as much notification as possible. Where possible a substitute therapist may be used at our discretion. If a client needs to change the date or time of a booking for our services, we will endeavour to accommodate the request, which may depend on a therapist’s availability.

For cancellations or changes requested within 7 days before the booked date, the cancellation fee is 100% of the total booking amount, unless we are able to rearrange the date and/or time or make changes to suit both the client and us. If the booking is cancelled less than 14 days before the booked date 50% of the total is due by the client.

The client will be held liable for any incidental costs that occur as a result of cancellation including but not exclusive to costs relating to: travel, hotel, restaurants or food and drink purchases that are not refundable. Any reduction or variation in the cancellation fee is solely at the discretion of Joyful Living. Joyful Living will not be held liable for any incidental costs that occur as a result of cancellation including but not exclusive to costs relating to: travel, hotel, restaurants or food and drink purchases.

10. Refunds

Refunds are only available in the event of a total cancellation by us and where the services cannot be rescheduled. If you are unsatisfied with the services provided you should inform the therapist directly in the first instance, where practically possible. You can also notify us by email.

11. Guests property

Joyful Living does not accept responsibility for a client’s loss, damage or theft of any property item.

12. Marketing

Marketing emails will only be sent to individuals who have specifically given their permission to receive such offers. Our client details and guest information is not for sale and is not passed to any third party except in the performance of contractual obligations or as required by law.

We reserve the right to contact all guests with specific information in order to fulfil our contractual and business obligations in line with the Data Protection Act. We reserve the right to use any social media postings for promotional use of Joyful Livings in any form or media. We reserve the right to take photographs at our events and use them for our business purposes. If you believe this may impact your right to privacy you should contact us, see below details.

Professional photographers must seek written permission from Joyful Living prior to attending one of our events, if intending to take photographs or use any cameras/recording equipment that involves our business, therapists or showing our services.

13. Confidentiality

All personal information given to us will be handled with the upmost confidence. Joyful Living will adhere to all national and EU data protection, data transfer, data retention, and confidentiality regulations and always stores data sent to us in a secure manner. All personal and sensitive information that you send to us or forms part of our communications, will be kept confidential and will not be given to any unauthorised third parties except as required by law.

14. Data Protection

The use of personal information supplied to us is governed by Joyful Living’s “Privacy Policy”. We keep data in our secured systems and will act to keep it secure in accordance with the Data Protection Act 1998. Your personal information is not given to any third party unless express permission is given by the individual or as required by law. Any client testimonials or quotes will only be used on the website or other marketing material with the express permission of the individual. Under Data Protection legislation all individuals have the right to access their personal data and when processing data on your behalf we will comply with the provisions of the Data Protection Act 1998 and subsequent legislation as enacted.

15. Website Disclaimer

Joyful Living will not be liable if for any reason this website is unavailable for any period. Access to the site may be suspended temporarily or permanently at any time and without notice. We do not guarantee any specific result from use of this site. Joyful Living disclaims any and all liability for the acts, omissions and conduct of any third party users. We do not guarantee that our site is secure or free from any worm or viruses. You must not transmit any worms or viruses or any code of a destructive nature either onto the website or using the website in any capacity. We will not be liable for any damages of any kind arising from the use of the website, including without limitation, direct, indirect, incidental and punitive and consequential damage.

16. Legal Liability

The Client accepts that the services are provided by an independent contractor and that Joyful Living is not liable in any way for the performance of the service. Our total liability is for the total charges for the provision of the agreed services. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. As required by law, our liability is not limited in the event of death or personal injury caused by our negligence or in relation to fraud or fraudulent misrepresentation.

17. Links to Other Websites

Joyful Living is not responsible for the contents or reliability of the links to any other websites from its website and does not endorse any views expressed on any other website. We cannot guarantee that web links will work all the time and have no control over the availability of linked pages.

18. Termination

An agreement for the provision of services may be cancelled or terminated with immediate effect by Joyful Living if there is a material breach of these terms and conditions or in the event of the Client company going into insolvency or receivership.

19. Force Majeure

While every effort will be made by the Joyful Living to provide the services as booked, where accepted, the full performance of this contract is subject to variation or cancellation by the Company consequent upon an act of God, war, strikes, riots, lock-outs or other labour disturbances, fire, flood, restrictions of the use of transport, fuel or power, requisitioning, shortage of material or transport or labour or any other cause beyond the control of the Company.

20. No Waiver

No failure or delay by Joyful Living in exercising any of its rights under the Agreement shall be deemed to be a waiver of that right, and no waiver of a breach of any provision of the terms and conditions shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

21. Severance

If one or more of the provisions of these terms and conditions is found to be unlawful, invalid or otherwise unenforceable, those provision(s) shall be deemed severed from the remainder of these terms and conditions an shall remain enforceable.

22. No Partnership

Nothing in these terms and conditions shall constitute or be deemed to constitute a partnership, joint venture, agency or other fiduciary relationship other than the contractual relationship expressly provided for in these terms and conditions.

23. Third Parties

No part of these terms and conditions shall confer rights on any third parties and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply.

24. Contact

Joyful Living is a limited company registered in England & Wales, registered number 11058228. We can be contacted by email to

25. Jurisdiction and Governing Law

These terms & conditions and all disputes, whether contractual or otherwise, arising out of or in connection with them are governed by and shall be construed in accordance with the laws of England and Wales and each party submits to the exclusive jurisdiction of the English courts. These terms and conditions were last updated on: [14/01/2020]

Joyful Living

Leaders at Wellbeing Services for Offices and events in the UK



Be beautified at Work. 😍Our amazing beauticians, providing facials and manicures AT your WORK..!!Now that’s definitely one reason to head back to the office.To enquire about our services, please email:❤️🧡💛💚💙💜 ... See MoreSee Less

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Based on 44 reviews
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Amanda-Jade Lowe
Amanda-Jade Lowe
18:24 11 Nov 20
As a company, we wanted to create a 'Wellness Month' which included workshops on Mental Health, Nutrition, Stress,... Anxiety and Well-being. The overall feedback was very positive, all who attended learnt a great deal. The trainers Audra & Melissa were amazing, very warm and welcoming. Both made staff feel at ease which encouraged them to ask more questions and share experiences. Melissa also sent over the slides from her sessions which included breathing exercises and advice. This was very helpful for our team. Very Happy - Thank You Againread more
Stewart Turer
Stewart Turer
09:59 29 Oct 20
Recently used Joyful-Living to support with our Virtual Wellbeing Week and cannot recommend enough! They delivered... virtually multiple fitness session and presentations on relevant Mental Health and nutrition awareness to our offices across Europe and the Middle East without fault. Look forward to working with them more
Lauren Raby
Lauren Raby
16:27 09 Oct 20
We used Joyful-Living for a wonderful workshop on Mindfulness - Josephine used relevant examples which made for a... useful and thoughtful practice for our staff. Thank you for turning this around so quickly for us!read more
Georgia Allen Barton
Georgia Allen Barton
10:45 25 Jun 20
Fantastic workshop on the introduction to mental wellbeing! All participants thoroughly enjoyed and found the session... interactive and insightful! Thank youread more
Louise Bown
Louise Bown
07:58 08 Apr 20
Joyful Living have been a wonderful company to work with. The wellbeing webinar Melissa delivered was amazing, the... advice and tips we received were incredibly useful. I look forward to using them again in the more
Lucy Harrison
Lucy Harrison
15:38 07 Apr 20
We have been using Joyful Living for over 2 years for massages...however, more recently we have been taking advantage... of their Online Yoga for staff as we are all working from home during this crisis. This is keeping everyone connected and motivated! I've heard only good reviews from my colleagues :) 100% would recommend!read more
Olivia McEwan
Olivia McEwan
11:59 11 Mar 20
We had Nikki deliver a guided meditation to our staff, was an excellent way for the team to reset and refocus and... everyone felt refreshed. Many thanksread more
Siobhan Walter
Siobhan Walter
16:07 03 Mar 20
we had two practitioners for this company for a health fayre- health check & massage, and they were amazing , friendly... and hard working !! all staff engaged well and have requested for them to return!!! thank you so much from Priors court schoolread more
Patsy Standbridge
Patsy Standbridge
13:27 24 Jan 20
Dear Joyful-Living Team - Thank you sending much for sending Sam to our Sunbury Offices for our at desk massage day on... blue Monday. Everyone was delighted with the treat and commented on the excellence of Sam's massage. It was great that she was able to offer alternative massages for those who preferred not to have a hands-on treatment. People are now asking for this service every week so expect to hear from us very soon. Sincere thanks again to you and all the team. Best wishes. Patsyread more
Natasha Hanson
Natasha Hanson
11:24 23 Jan 20
The standard of professionalism, technique and charm of Leana, the masseuse. Everyone cannot stop raving about her- she... was so liked amongst the office, and all 24 people loved their session: there is such an appetite to have this again!read more
Heather Waters
Heather Waters
14:04 16 Dec 19
Hinna was fantastic as she visited our office for the day - thank you so much for joining us!
Deborah Williams
Deborah Williams
10:26 13 Dec 19
Fantastic service and therapists! So easy to organise for our office - our team were so happy with the massages that... they received, they felt very rejuvenated!read more
Kayla Thomas
Kayla Thomas
10:00 12 Nov 19
Chair yoga for a corporate confrence was amazing. Melissa really engaged with the guests and had them feeling great... after. Best 20 minutes of the day. Thank you again!read more
Hais Hassan
Hais Hassan
09:30 19 Jul 19
Amazing massage and great feedback from our team can't wait to have you back.
Nicola Duffy
Nicola Duffy
11:26 07 Jun 19
Nisha at JOYFUL Living worked with us on a recent corporate event. She was very helpful and responsive and the on site... team were very professional and interactive. Would happily work with Nisha in the more
Amanda Bailey
Amanda Bailey
12:31 04 Jun 19
Thank you for the fantastic sessions, lovely staff and Nisha was incredibly accommodating and helpful supplying us with... a last minute trainer! Feedback from staff about our Wellbeing Day has been incredibly positive and so we will be booking in future sessions with Joyful Living!read more
Rachel Armstrong
Rachel Armstrong
14:49 24 May 19
Nishe from Joyful Living was an absolute pleasure to work with. She helped me plan and deliver a very successful Stress... Management campaign to my company with desk massages, desk yoga sessions and stress-related workshops. I've received loads of positive feedback from my colleagues and a demand for more frequent interventionsread more
Giulia Ferrari
Giulia Ferrari
12:56 23 May 19
Joyful-Living is the most reliable service to arrange wellbeing activities. They always find a way to deliver a... high-quality event. Highly recommended!!!read more
Kelly Haralambou
Kelly Haralambou
15:10 20 May 19
Chair massages organised for the office - both ladies amazing! Very friendly and gave a great massage. Left the clients... wanting more! Will defiantly be arranging this again. Great feedback from all staff members. A very happy office :)read more
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